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People and Culture Operations Manager

Job description


After several years of significant growth in programs, staffing and budget, ReFrame seeks to add a People and Culture Operations Manager to our powerful staff team, made up of people with a diversity of experiences and identities, to innovate on and maintain the people and culture operations of the organization - from hiring and recruitment to staff development and employee experience management and everything in between. This position will work closely with the Executive Team, the Finance and Administration Operations Manager, all managers and directors and will lead a team of associates, assistants, and vendors.

Position & Compensation
This is a full-time, exempt position that reports to the Deputy Director.
The starting compensation for this role is based on a range between $71,000 and $107,000.* In addition to salary, we provide a 10% of salary contribution to 401(k) for all staff annually regardless of your individual contribution.

*In order to counter pay inequality and uphold internal parity, salaries are non-negotiable beyond the listed range for new and current employees. Similarly, there are no title negotiations. Staff are eligible for salary increases and promotions during the annual performance evaluation process.

This is a remote position based in the United States.
East and Central Time Zone Preferred.

Application Close Date & Target Start Date

Applications accepted through July 5, 2022. Target start date for this position is September 1, 2022.


We are seeking a collaborative leader who owns projects from start to finish, jumps in to propose solutions to support teammates, and brings ambition, creativity, and passion to this work. You should have:

A Values and People Centered Approach
You have strong alignment with ReFrame’s vision, mission, and approach putting the values of racial, gender, economic justice and their intersections into action in the work environment and beyond. You are self-reflective, tend to your leadership growth, and proactively engage and build a culture of feedback.

Strategy and Culture Building Chops

You have a track record of designing solutions from vision to execution grounded in strategy in the near term, medium term, and long term based on organizational goals and values. You can both dream up strategy and operationalize it with multi-dimensional teams. You maintain a can-do attitude when curveballs strike. You can effectively cope with ongoing change, shifting gears when needed and supporting staff with wit, candor, and direction. You can comfortably handle uncertainty while laughing along the way.

Next Level Project Management

You can lead a team and move people into action toward a common vision and goal holding the highest standards of excellence and accuracy of work in your domain and in the domain of staff, vendors, and organizational partners in your purview. You can manage yourself and others with clear communication and high organization skills to meet deadlines and manage multiple priorities at once.

People Management and Interpersonal Savvy
Organizations are only as strong as the teams that move them forward. You are effective at managing up, sideways, and down across the spectrum of roles and capabilities in the organization balancing leadership development, relationships (both internally and externally), and outcomes of the work at hand. You can build constructive and effective relationships grounded in trust, proactive communication and shared commitment to the common purpose of the organization. You exercise diplomacy while balancing both giving direction and staying open to feedback.

Job requirements

Manage the people operations function towards success

The People and Culture Operations Manager is responsible for leading a team in building, implementing and maintaining innovative systems and processes that allow for the people operations of the organization aligned with our values, this includes but is not limited to:

  • Talent acquisition, including recruitment and hiring

  • Onboarding staff and relevant consultants into the organization’s culture and practice

  • Lead and manage celebration as a practice across organization in collaboration with executive team

  • Under direction of the Deputy Director, project manages internal alignment processes that allow staff to make meaning of the organization’s work from the day-to-day to the long term vision

  • Supporting retrospective processes across programs and departments on a quarterly and annual level tied to organizational goals

  • Participating in the design and facilitation of staff meetings and coordination both in-person and remotely

  • Working with the Deputy Director and other managers and directors to design and implement staff development and retention programs

  • Provide support to managers in aligning department and team standard operating procedures and norms to organizational culture and values

  • Manage data collection and analysis of the people’s ops functions including but not limited to staff engagement, retention, measuring progress toward goals, and more

  • Supervise and manage relevant staff and vendors

  • Support the facilitation of Proteus Fund established HR policies and procedures. Work with Proteus Fund's HR team to ensure ReFrame staff understand existing policy, and support all ReFrame staff to coordinate directly with Proteus Fund's HR team when needed specifically concerning leaves of absence.

Act as a strong internal and external ambassador for people operations

The People and Culture Operations Manager must have strong boundaries, emotional intelligence, discernment, and the ability to manage relationships across staff and consultants.

Act as an organizational steward

ReFrame is building an organization that can meet the vision of building narrative power to win. As we continue to grow, you will work with the Finance and Administration Operations Manager and Deputy Director to facilitate organizational design and change processes including but not limited to hiring, onboarding, offboarding, and retention, staff convenings. You will do this work with an eye towards core values of racial, gender, and economic justice.


  • Commitment to mission and values of a progressive social justice organization

  • Culturally aligned with an organization that is committed to movement facing work, grounded in racial and gender justice, flexible, and is accountable to multiple stakeholders

  • 5+ years experience in managing critical people operations

  • 3+ years experience in supervising staff

  • 3+ years managing teams of various sizes

  • Thrives in remote teams and work environments

  • Agility with remote work tools, such as:
    • Google Work Space

    • Asana or similar project management tools

    • Slack

    • Airtable or equivalent software

    • Microsoft Office Suite

    • Apple Hardware

    • Facilitation expertise

  • Demonstrated experience leading organizational change and understanding of change management principles

  • Expertise in aligning organizational design with organizational purpose and strategy

  • Expertise in talent acquisition and retention

  • Expert planner and project manager

  • Excellent written, verbal, and interpersonal communication skills

  • Excellent relationship building skills

  • Direct communicator

  • High degree of emotional intelligence

  • Ability to adapt and quickly adjust in response to changing priorities

  • U.S. Citizen or Resident based in the United States. East and Central Time Zone Preferred.

United States
United States


Remote Work

ReFrame is a distributed and remote-first organization which requires staff to work from a dedicated work space at home that is conducive to them meeting the responsibilities of their role at ReFrame. You should be prepared to work from home.

The Work Schedule

This position requires the ability to work within office hours from 8 AM to 6 PM EST, Monday through Friday with some flexibility. ReFrame maintains organization-wide no-meeting blocks, days that allow for focused work, and adjust working hours on Fridays over the summer. This position will collaborate with staff and vendors who are based across multiple time zones in the United States and sometimes internationally.

Physical Demands

Work is performed primarily in a home office environment with some travel required. This role involves long periods of computer work. This position requires the ability to communicate with colleagues and partners via phone, video conferencing, Slack, email, and other platforms. Operations positions require lifting up to 40lbs.

Vaccination Transparency

Due to travel and in-person interaction requirements of this role during employment, if hired, all employees are required to submit proof of full vaccination, including booster, for Covid-19. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law including but not limited to bona fide religious or medical reasons that prevent vaccination.


Health and Wellness

We offer comprehensive health, dental, vision, and mental health coverage with options for family coverage available on your first day of work. The health insurance includes extensive coverage for fertility and transgender health. Additionally, employees can opt into flexible spending accounts (including dependent care accounts), as well as life insurance and disability options. Each employee also gets an annual $500 wellness bonus.


We offer a robust 401(k) plan with a contribution of 10% of your annual salary per year (this is in addition to salary). Employees can also contribute more to their 401(k) if they wish.

Professional Development Stipend

All employees can access an annual stipend for professional and leadership development.

Technology & Office Equipment

Each employee receives a laptop, cellphone, and associated technology and hardware that allows for the execution of their responsibilities. Employees also receive office equipment they need for establishing a dedicated work space in their home as well as an internet stipend. 

Time Off

🏝 Fifteen days paid vacation the first year, 20 days vacation in subsequent years 🗓 Fifteen paid holidays and various office closures adjacent to major holidays

🏥 Fifteen sick days per year 

🌸 Three personal days per year 

👥 12 weeks paid family leave


ReFrame’s interview process is designed so that we can get to know each other. The average interview process, depending on role, can range from 2 to 3 months from the initial application period to final offer. This time allows us to build diverse candidate pools and ample space for candidates to get to know more about our work and the role.

Meet the Hiring Manager

In this short first call, the hiring manager aims to get to know you and your story beyond your application materials. This is also a chance for you to ask first questions about the role and about ReFrame.

First Interview

This interview happens over Zoom with members of the hiring committee which is two to three people including potential direct reports and other colleagues you would work with.

Skill Assessment & Reference Checks

You are given a short essential skills assessment or simulation for the role. At this stage we also complete reference checks with former managers, colleagues, and, if relevant, direct reports.

Final Interview

This is the last stage of the interview process. This interview is with the hiring manager and one to two other people depending on the position. We conduct the final interview by Zoom (with closed captioning) or in-person.

If you need accommodations in any step of the application process, please indicate on the application or contact: or call (929)395-9268.

"ReFrame is building narrative power and we’re doing it with creativity, rigor, and joy. We work with an amazing network of organizations and leaders -- from grassroots community organizing groups to national alliances -- to shift common sense toward liberation."

Jen Soriano Co-Founder & Advisory Board Chair Read more about our lineage.

We Build Narrative Power to Win

We are a rapidly growing organization that is quickly becoming the go-to narrative action, research and training partner for local, regional, and national organizations and networks working for justice and liberation for all people and the planet.  We invest in people — strategists, creatives, leaders, and dreamers — developing the skills, acumen, and networks we need to advance just narratives at scale.  

We use powerful technology to understand narratives across society in real time, gain strategic insight, and forecast arising opportunities.

We develop strategies, curate stories and mobilize networks to advance narratives that light the way to justice, liberation, healing and freedom for all people and the Earth.

ReFrame is fiscally sponsored by the Proteus Fund who partners with foundations, advocates, and individual donors to advance democracy, human rights, and peace.

Equal employment opportunity and having a staff of diverse experiences and identities are fundamental principles at Proteus Fund, where employment and promotional opportunities are based upon individual capabilities and qualifications without regard to race, color, religion, gender, pregnancy, sexual orientation/affectional preference, age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.